Successful Dialogue

THE RIGHT PREPARATION IS HALF THE BATTLE

Workshop: 2 days

Be it on the phone, by email or directly, be it among colleagues, with customers or with line managers, be it in a meeting, negotiations or a face-to-face dialogue: we incessantly communicate and argue. Well prepared, specific and empathetic communication opens up the doors for a successful dialogue – and permanently to our hearts.

We work on how you can approach an important dialogue correctly, acquire the right information, develop your arguments to achieve your objectives, prepare for criticism or objections and establish yourself in a sustainable way using practical exercises and personal examples from your everyday work life, which you instantly put into action.


OBJECTIVES

Effective preparation for the best outcome
A structure to conduct a dialogue in a targeted & specific way
Empathy & diplomacy for cooperation instead of conflict
Rhetoric techniques for clear argumentation during the dialogue
Courage & attentiveness
Flexibility & spontaneity

TARGET GROUP

Anyone who ...
• ...has to deal with customers.
• ...conducts dialogues with line managers, within the team or with colleagues.
• ...would like to achieve sustainable results.
• ...wants to communicate efficiently and clearly.


CONTENTS

Research: Do your homework
Structure & transparency
Diplomacy & empathy instead of attack or justification
Impact: How others see you, how you see yourself and your public appearance
Courage & attentiveness
Pitch, message & benefits
To the point: unambiguous & specific
Small talk, openers & ice breakers
Emotional bonding
Sustainability

LANGUAGES

English & German


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