Successful Dialogue

THE RIGHT PREPARATION IS HALF THE BATTLE

Workshop: 2 days

Be it on the phone, by email or directly, be it among colleagues, with customers or with line managers, be it in a meeting, negotiations or a face-to-face dialogue: we incessantly communicate and argue. Well prepared, specific and empathetic communication opens up the doors for a successful dialogue – and permanently to our hearts.

We work on how you can approach an important dialogue correctly, acquire the right information, develop your arguments to achieve your objectives, prepare for criticism or objections and establish yourself in a sustainable way using practical exercises and personal examples from your everyday work life, which you instantly put into action.

OBJECTIVES

  • Effective preparation for the best outcome
  • A structure to conduct a dialogue in a targeted & specific way
  • Empathy & diplomacy for cooperation instead of conflict
  • Rhetoric techniques for clear argumentation during the dialogue
  • Courage & attentiveness
  • Flexibility & spontaneity

TARGET GROUP

Anyone who ...
• ...has to deal with customers.
• ...conducts dialogues with line managers, within the team or with colleagues.
• ...would like to achieve sustainable results.
• ...wants to communicate efficiently and clearly.

CONTENTS

  • Research: Do your homework
  • Structure & transparency
  • Diplomacy & empathy instead of attack or justification
  • Impact: How others see you, how you see yourself and your public appearance
  • Courage & attentiveness
  • Pitch, message & benefits
  • To the point: unambiguous & specific
  • Small talk, openers & ice breakers
  • Emotional bonding
  • Sustainability

LANGUAGES

English & German